Dispute Resolution Process

Use the Dispute Resolution Process to mediate disagreements in any of the following categories:

1. Data Provider objects to the data exchange

2. Disagreement on the method for de-identification

3. Disagreement on costs

The goal of the dispute resolution process is to resolve issues at the lowest level possible and to create a different process when one of the parties to the BUCP is not under the authority of the Governor.

Steps in the dispute resolution process

1. Determine if both state entities are under the authority of the Governor.

   1. If yes, escalate the issue to your respective Agency Chief Data Officers, if applicable, else the Agency Information Officer for a mediation meeting.

      1. If this resolves the dispute, finalize the BUCP and file it via the BUCP Inventory Form (external link to AirTable).

      2. If the dispute is not resolved, proceed to step 3.

      3. If not, continue to step 2.

2. Both the Data Provider and Data Recipient must develop written comments and recommendations that represent their perspective.

3. Both must compile and submit this documentation to the Chief Data Officer via the Dispute Mediation Request Form (external link to AirTable).

4. Conduct joint mediation meetings.

   1. If this resolves the dispute, finalize the BUCP and file it via the BUCP Inventory Form (external link to AirTable).

   2. If this does not resolve the dispute:

      1. And both entities are under the authority of the Governor, the Chief Data Officer will submit a recommendation to the Governor’s office for final decision.

      2. And one or more of the entities are not under the authority of the Governor, the BUCP is not approved.

See the flowchart below as well.